NiCE, a global leader in AI-powered customer experience, announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI.
Cognigy’s flagship platform, Cognigy.AI, enables enterprises to deploy AI agents that think, adapt, and act independently to deliver human-like customer service. Cognigy serves top-tier brands including Lufthansa Group, Henkel and Nestlé.
The transaction values Cognigy at approximately USD 955 million. The transaction is subject to customary closing conditions and expected to close in the fourth quarter of 2025.
Hengeler Mueller advises the founders and shareholders of Cognigy comprehensively on the transaction.
Hengeler Mueller team for Cognigy
Corporate/M&A: Jens Wenzel (Berlin), Christian Schwandtner (Düsseldorf, both partner, both lead), Nicolas Kutscher (Berlin), Okan Isikay (Düsseldorf, both senior associate), Tobias Ponßen, Marie Schäfer (both Berlin), Leonard Nielen, Julia Redbrake, Oleg Goldschmidt, Bernardo Wappler (all Düsseldorf, all associate),
Tax: Sebastian Adam (partner), Karl Hummel (associate, both Frankfurt),
Employment: Hendrik Bockenheimer (partner, Frankfurt), Kira Fritsche (senior associate, Düsseldorf),
Merger Control: Philipp Otto Neideck (partner), Anja Balitzki (counsel, both Düsseldorf),
Regulatory: Michael Schramm, Vera Jungkind (both partner, both Düsseldorf), Thomas Ruthemeyer (counsel, Berlin), Jan Schülting (senior associate, Düsseldorf),
Finance: Nikolaus Vieten (partner, Frankfurt),
IP/IT: Matthias Rothkopf (partner), Kim Josefine Weisser (senior associate), David Rüther, Milan Zmrzlak (both associate, all Düsseldorf).